ISO 20000

ISO 20000

Designed to help organizations deliver effective managed IT services to customers and maintain those standards overtime.


Service-Oriented Architectures…. SaaS… Cloud Computing… Virtualization… With IT Services continually advancing and integrating into all aspects of business, organizations are increasingly depending on internal and external managed service providers. But unprepared providers can quickly find themselves struggling to meet even the most basic levels of service and customer satisfaction.

WHAT IS ISO 20000-1?

ISO/IEC 20000 helps organizations efficiently deliver quality IT Service Management through a comprehensive process approach. ITSMS implementation is designed to be a bedrock upon which to build continually improving service management systems. It is fully scalable to organizations large and small or to customers internal and external. Consider the benefits of developing an ITSMS as part of your organization’s customer satisfaction and business continuity strategies.


  • Improves mutual understanding of requirements and accountabilities
  • Aligns with and provides framework for ITIL methodologies
  • Provides structure for business continuity and growth

Drives improvements in processes and services


Understanding expectations, planning for services and service changes, and monitoring performance can be critical to an IT service’s success or failure. An IT Service Management System (ITSMS) can in turn be critical for organizations providing anything from Service Desk support to full-fledged system design and deployment.

An ITSMS provides a technology-neutral framework for understanding, agreeing on, implementing, and monitoring effective managed services. ISO/IEC 20000 offers internationally recognized best practices through an integrated process approach designed to meet the expectations of both businesses and customers.

Specifically, the ISO/IEC 20000-1 standard sets forth the structural requirements for an ITSMS from service planning and service delivery to resolution and release management, along with resources and controls throughout the service lifecycle. The companion document ISO/IEC 20000-2 code of practice provides interpretive guidance and recommendations for organizations implementing the standard.


With a wealth of experience providing accredited management systems consultancy, We are ideally placed to partner with you to meet customer requirements and exceed industry expectations.

Technical committees and industry relationships.

We are highly involved in a wide variety of industry committees and standards writing teams, helping us to maintain a keen awareness of changes within this industry.

Knowledge transfer supporting our customer’s organizational strategy.

We are committed to ensuring customer awareness regarding changes in industry strategy, regulations, and standard requirements that may impact your management system approach.


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